Determinants of Patient Care and Satisfaction in Pakistan- A Scoping Review

Patient Care and Satisfaction

Authors

  • Zouina Sarfraz Fatima Jinnah Medical University, Lahore, Pakistan
  • Azza Sarfraz Department of Paediatrics and Child Health, Aga Khan University, Karachi, Pakistan
  • Hafsa Hussain Fatima Jinnah Medical University, Lahore, Pakistan
  • Fareeha Jabeen Fatima Jinnah Medical University, Lahore, Pakistan
  • Arham Nadeem Fatima Jinnah Medical University, Lahore, Pakistan
  • Shahar Bano Fatima Jinnah Medical University, Lahore, Pakistan
  • Ramsha Kharal Fatima Jinnah Medical University, Lahore, Pakistan
  • Farah Zulfiqar Fatima Jinnah Medical University, Lahore, Pakistan
  • Sania Tariq Fatima Jinnah Medical University, Lahore, Pakistan
  • Zainab Fatima Fatima Jinnah Medical University, Lahore, Pakistan
  • Mehwish Zafar Fatima Jinnah Medical University, Lahore, Pakistan

Keywords:

WHO, Pakistan, Level, Sector, Quality, Satisfaction, Care, Patient

Abstract

Background: Pakistan established the Punjab healthcare commission to improve patient care catering to professional accountability in the public and private sectors. As per the World Health Organization, quality of care comprises of six dimensions where the care must be effective, efficient, accessible, patient-centered, equitable, and safe.
Objectives: The objectives are to determine if patients are satisfied with the quality of services in public and private sectors, or if any neglect was present.
Methods: The literature on patient care and satisfaction was compiled using a scoping review methodology. PubMed, CINAHL Plus, and Scopus were used to collate information. Duplicates were removed using Endnote X9.
Results: Of the 467 abstracts and titles that were screened for relevance, 74 were considered for full-text review and potential inclusion in the scoping review. Out of 16 included studies, 7 (43.8%) of the included studies originated from Pakistan. The characteristics of included studies such as quality of care and patient satisfaction are tabulated.
Conclusion: Current literature does not provide quality- and satisfaction- focused studies, and has methodological discrepancies. It is required that the medical profession adopt a sense of self-monitoring. Gaps in service provision must be addressed by healthcare managers, policymakers, and physicians in Pakistan.

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Published

2020-10-13

How to Cite

Sarfraz, Z. ., Sarfraz, A., Hussain, H., Jabeen, F., Nadeem, A., Bano, S., Kharal, R., Zulfiqar, F., Tariq, S., Fatima, Z., & Zafar, M. (2020). Determinants of Patient Care and Satisfaction in Pakistan- A Scoping Review: Patient Care and Satisfaction. The International Journal of Frontier Sciences, 5(2). Retrieved from http://publie.frontierscienceassociates.com/index.php/tijfs/article/view/301

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Section

Review Article

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