Satisfaction level of patients visiting orthopedics wards - A descriptive cross-sectional study
Keywords:Facilities and Services Utilization, Health Facilities, Orthopedics, Patient Satisfaction
Introduction: Patients in the orthopedics ward are very anxious about the outcome of their illness and residual morbidity at the end of the treatment. We conducted this study in DHQ Teaching Hospital Sahiwal to assess the level of satisfaction among patients visiting the orthopedics ward and suggest improvements that could be made to improve the situation.
Objective: The objective of this study was to investigate various factors responsible for patient satisfaction in the orthopedics ward.
Materials and Methods: A total of hundred patients were included in this descriptive cross-sectional study. The study was conducted in DHQ Teaching Hospital Sahiwal for 3 months from October 2019 to December 2019.
Results: Out of the 100 patients included in the study, 22 patients reported being unsatisfied with their ward experience, 46 patients were moderately satisfied while 32 patients were highly satisfied with ward experience. Several factors including increased consultation duration, cost-effective treatment, empathic behavior of staff, and provision of facilities in the ward all contributed towards positive patient satisfaction.
Conclusions: Patient satisfaction can be improved by empathic behavior of staff, increasing consultation duration with the patient, and improving facilities in the ward which would result in the better long-term outcome of their illness.
Rahman MM, Rahman S, Begum N, Asduzzaman AK, Shahjahan M, Firoz A, Metul MS. Client expectation from doctors: expectation – reality gap. Kathmandu Univ Med J (KUMJ). 2007 Oct-Dec;5(4):566-73. PMID: 18604098.
Haqqi A, Awan UA, Ali M, Saqib MAN, Ahmed H, Afzal MS. COVID-19 and dengue virus coepidemics in Pakistan: A dangerous combination for an overburdened healthcare system. J Med Virol. 2020 Jun 8:10.1002/jmv.26144. doi: 10.1002/jmv.26144. Epub ahead of print. PMID: 32510175; PMCID: PMC7300443.
Tateke T, Woldie M, Ololo S. Determinants of patient satisfaction with outpatient health services at public and private hospitals in Addis Ababa, Ethiopia. Afr J Prim Health Care Fam Med. 2012 Aug 24;4(1):384. doi: 10.4102/phcfm.v4i1.384. PMCID: PMC4565136.
Mandl LA, Galvin DH, Bosch JP, George CC, Simmons BP, Axt TS, Fossel AH, Katz JN. Metacarpophalangeal arthroplasty in rheumatoid arthritis: what determines satisfaction with surgery? J Rheumatol. 2002 Dec;29(12):2488-91. PMID: 12465140.
Alhusban MA, Abualrub RF. Patient satisfaction with nursing care in Jordan. J Nurs Manag. 2009 Sep;17(6):749-58. doi: 10.1111/j.1365-2834.2008.00927.x. PMID: 19694918.
Manit A, Ian A H, Lynette M, Rajat M, Justine M N. The effect of a single passive intervention to improve patient satisfaction in an orthopaedic service. Open Journal of Orthopedics. 2012 Jun 1;2012.
Chilgren AA. Managers and the new definition of quality. J Healthc Manag. 2008 Jul-Aug;53(4):221-9. PMID: 18720684.
Dansky KH, Miles J. Patient satisfaction with ambulatory healthcare services: waiting time and filling time. Hosp Health Serv Adm. 1997 Summer;42(2):165-77. PMID: 10167452.
Baker PN, van der Meulen JH, Lewsey J, Gregg PJ; National Joint Registry for England and Wales. The role of pain and function in determining patient satisfaction after total knee replacement. Data from the National Joint Registry for England and Wales. J Bone Joint Surg Br. 2007 Jul;89(7):893-900. doi: 10.1302/0301-620X.89B7.19091. PMID: 17673581.
Wiggers JH, Sanson-Fisher R. Duration of general practice consultations: association with patient occupational and educational status. Soc Sci Med. 1997 Apr;44(7):925-34. doi: 10.1016/s0277-9536(96)00175-x. PMID: 9089915.
Levesque J, Bogoch ER, Cooney B, Johnston B, Wright JG. Improving patient satisfaction with time spent in an orthopedic outpatient clinic. Can J Surg. 2000;43(6):431-6.
Davis K, Stremikis K, Squires D, Schoen C. Mirror, Mirror on the wall – How the performance of the U.S health care system compares internationally[Internet]. The Commonwealth Fund [accessed on 2020 June 12]. 2014. Available from: https://www.commonwealthfund.org/sites/default/files/documents/___media_files_publications_fund_report_2014_jun_1755_davis_mirror_mirror_2014.pdf
How to Cite
Copyright (c) 2021 Humayun Israr, Haroon Israr, Sabah Humayun
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Authors retain the copyright of their manuscripts, and all Open Access articles are distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided that the original work is properly cited.
Under CC-BY Liscence, you are free to
- Share — copy and redistribute the material in any medium or format
- Adapt — remix, transform, and build upon the material
- for any purpose, even commercially.
Please cite the author everytime you share. Thank You